Frequent questions and answers
Our FAQ database presently contains 3 frequent questions and answers about our site. If you are unable to locate the answer you need, please contact us.
Is C.O.D. available?
No. All insurance must be paid at least two working days before your move begins.
How do I make payment?
Payment can be made either via Direct Transfer to our Bank Account, or by credit card over the phone.
Please note 2% surcharge is currently in place for payments by Master Card and Visa, and 4% for American Express.
There is no surcharge for direct deposit.
Can I change a booking once I have received my confirmation.
Yes. You can change a booking. However we do reserve the right to charge an administration fee if there is an excessive amount of changes.
